Hello, I’m Ivana
Designer/ Problem Solver/ Creator…and generally good human
User research, vision, product market fit, beta product launch
AI-Integrated Voice of Customer
80%
63%
Reduce trend detection time by
Reduce enterprise churn by
Improving UX foundations for Platform Maturity 2024
Scaling for Platform Growth
15%
125+
Reduce support contact rate by
Enterprise account adoption of
Mobile App Design 2024
Ovice Mobile Go
2000+
30%
Achieve Daily Active User average of
User Retention rate by day 30
Billing Platform Updates 2023
Global Billing Redesign
90%
38%
Increase billing flow completion to
Reduce support contact rate by
Customer Insights 2023
Roadmap Customer Interviews
+20
4.2
Increase NPS score from -48 to
Improve average CSAT score to